Terms of Use

Thank you for opting for the Chat2Serve PRO version!

If you have questions about any term and policy mentioned here, feel free to contact us on 1-512-333-1540, email us at info@chat2serve.com.

Effective as of Date of signup

Be aware that these terms of services, or any part thereof, may be modified by us, including the addition or removal of terms at any time, and such adjustments, edits or deletions will be effective right away upon posting.

Be aware that we may change or discontinue any aspect, service or feature of this website at any time, including but not limited to, availability, equipment and content needed for access or use.

Your use of this website after such modification and edits shall be deemed to constitute acceptance by you of such modifications, additions or deletions.


Client, who avail our services (hereinafter referred to as "Client" or "You ") and Service provider, Chat2Serve (hereinafter referred to as "c2s", "Our", "Us", or "We"), with a principal place of business at Engage2Serve PTE, Ltd., 77, High Street, #03-10 High Street Plaza, Singapore 179433. The term, "Websites", shall refer collectively to www.chat2serve.com.

Standard Terms and Conditions

These are the standard terms and conditions that apply to all contracts for Live Chat Support rendered by c2s to its clients. By agreeing with c2s, Client give us authorisation to render live chat support services using c2s chat tool and live chat agents on Client's intended domain(s), mentioned in service agreement, as a 3rd party live chat support provider.

Electronic Consent

Client has a right to request a paper copy of these "Terms of Services" before signing up instead of this electronic "Terms of Services". By accessing and using our website, Client accepts and agrees to be bound by these Terms, and c2s's Privacy Policy found here (loop back to privacy policy on the www.chat2serve.com). If Client does not agree to these Terms, Client should not access or use c2s Website.

Client understands and agrees that c2s reserves the right to access client's chat services for technical and administrative purposes or security reasons. The obtained information or data in such a manner shall not be processed, made available or disclosed to any third parties unless required by provisions of law.

Client understands and agrees that c2s reserve the right to close client's account due to gross infringement of the provisions of these terms and conditions without any prior notice.

Client agrees not to impersonate any person or entity, including, but not limited to, the c2s or falsely state or otherwise misrepresent your affiliation with any person or entity and understands that such acts are considered as illegal and strictly prohibited and comes under cybercrime.

Please be aware that we will deduct $1 (and any other international currency conversion charges applicable depending upon your region and country for this amount) initially to validate your credit card details. The Chat2Serve support team will reach out to you once this is completed.

Intellectual Property Rights

All text, photographs, graphics, logos, trademarks, icons, user interfaces, artwork, videos, computer code and software including overall c2s chat tool look and feel, color scheme, design, layout, structure, selection, combination and arrangement is owned by c2s and licensed only to c2s. Such content is protected by copyright, trademark, trade dress and various other intellectual property and unfair competition laws.

Except with our express written permission or as permitted by applicable laws, you may not copy, reproduce, distribute, mirror, publicly, frame, display, publicly perform, translate, re-publish or transmit this in any way or through any medium for commercial purpose, distribution and publication.

We respect others' intellectual property rights, and expect our stakeholders such as users, website visitors, customers or clients to do the same. If you believe that your work has been copied or replicated on this website in a way that constitutes copyright infringement, please report us at info@chat2serve.com.

Cancellation Policy

Our team of live chat experts works closely and dedicatedly to satisfy and meet all Client's requirements that have been requested at the time of activating our services. However, if Client is still not pleased with our live chat support, Client can cancel our service on a 30-Days notice. Client will be liable to provide us with a clear reason to help us rectify ourselves and improve. Client also understands and agrees that;

  1. All prices mentioned in service agreement are final,
  2. Regardless of the billing cycle, no refunds will be given for the unused part of Client's subscription and service period.
  3. Client must inform us at least thirty (30) business days earlier if they wish to cancel or suspend our services for any or all of their websites or domains. Client will be liable to pay all outstanding payments to c2s within 3 business days upon cancellation of our service.
  4. Chat2Serve reserves the right to cancel, terminate or refuse service to anyone for any reason. We also have the right to be free from acts or threats of any abusive, offensive, disruptive behavior, including harassment, intimidation or coercion, affecting or involving our operation. We strictly will not tolerate any abusive communication in any form (email, phone, in-person, etc.).

Information Sharing

Client must provide all the requested information and required documents by c2s for us to activate our service for client. This may include information about industry, company size and support required etc. In case if client is unable to provide such information, c2s will not be held responsible.

Delays and Client Liability:

It is our priority to set up Client's account as soon as they subscribe to our service; however, in some cases, it may take up to 3-5 business days to complete up new account set up. Any specific time frames or estimates that we give Client solely rely on Client's full co-operation along with complete information and requested documents.

An equal amount of corporation from client is required to activate our service on client's preferred domain(s) or website(s). Throughout the period of activation, a single point of contact, must be made available from Client's side. Otherwise, client will be responsible for delay and consequences.


Client agrees to defend, indemnify and hold harmless c2s, its affiliates and respective directors, officers, employees and agents from and against all claims and expenses, including attorneys' fees, arising out of the use of the Websites by the client.

Chat2Serve reserves the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this section. In such event, client shall provide c2s with such cooperation as is reasonably requested by c2s.


Neither c2s nor any of its employees, agents or representatives, guarantee that the functions contained in the account will be uninterrupted or error-free.

In no event will c2s or its owners or employees will be liable to Client or any third party for any damages, including, but not limited to, service interruptions caused by Acts of God, the hosting service or any other circumstances beyond our reasonable control and authority, any lost profits or revenues, lost savings or other incidental, punitive, consequential, or special damages arising out of the operation of or inability and failure to operate the website, inability to operate of any service provider, of any telecom carrier, of the Internet backbone, of any Internet servers, Client's or Client's site visitor's computer or Internet software, even if c2s has been advised of the possibility of such damages.

Chat2Serve shall not be liable for any loss, in any case, which Client may suffer in any way attributable to any delay or hindrance in performance or completion of our service contract.